Terms of Service

Welcome to TinDzi. These Terms of Service govern your use of our website and your purchase of products from TinDzi. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

1. Online Store Terms

By using this website and placing an order, you represent that you are legally capable of entering into a binding agreement.

You may not use our products, website, or services for any unlawful or unauthorized purpose or violate any applicable laws in connection with your use of our website.

We reserve the right to refuse service or cancel an order when reasonably necessary, including in cases of suspected fraud, pricing or inventory errors, or misuse of our website.

2. Products

We make reasonable efforts to accurately display and describe TinDzi products on our website. Product packaging, appearance, colors, and other details may vary slightly from photographs or other representations displayed online.

Product availability is subject to change without notice. We may discontinue or modify products or limit quantities available for purchase at any time.

3. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated and are subject to change without notice.

Applicable taxes, shipping charges, and other charges will be displayed during checkout when applicable.

By submitting an order, you authorize payment for the total amount shown at checkout using your selected payment method.

We reserve the right to correct pricing, product information, or other errors and to cancel or modify an affected order when reasonably necessary. If an order is canceled after payment has been collected, the applicable amount will be refunded.

4. Orders

Submitting an order does not guarantee acceptance of the order. We reserve the right to decline or cancel orders when reasonably necessary, including because of product availability, payment issues, suspected fraud, or errors in product or pricing information.

Please make sure your billing, shipping, and contact information is accurate when placing an order.

5. Changes and Cancellations

Need to change or cancel your order? Please contact us as soon as possible through our contact form.

We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has been processed or shipped.

6. Shipping

Shipping costs are calculated at checkout based on your location and the size and weight of your order.

Most orders ship within two business days. Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Please review your shipping address carefully before completing your purchase. Customers are responsible for providing accurate delivery information.

Additional information is available on our Shipping page.

7. Food Products, Returns and Refunds

Because TinDzi sells food products, we generally cannot accept returns or exchanges once an order has been delivered.

If your order arrives damaged, incorrect, or otherwise has a problem, please contact us through our contact form and we'll be happy to help. We may request your order number, a description of the issue, and photographs where appropriate.

Depending on the circumstances, eligible order issues may be resolved through a replacement, refund, or another appropriate solution.

Please see our Refund Policy and Returns page for additional information.

8. Product Use and Storage

Please follow all instructions provided on the product packaging, including applicable storage and refrigeration instructions.

TinDzi products should not be consumed if the packaging appears compromised, damaged, improperly sealed, or otherwise unsafe.

Customers are responsible for reviewing product information and ingredients before consumption, particularly when food allergies, sensitivities, dietary restrictions, or other individual considerations apply.

9. Website Information

We make reasonable efforts to ensure information on our website is accurate and current. However, occasional errors, omissions, or outdated information may occur.

We reserve the right to correct errors, update information, or make changes to our website at any time.

10. Intellectual Property

The content of this website, including the TinDzi name, branding, logos, graphics, photographs, product descriptions, designs, and other original content, is owned by or licensed to TinDzi and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, sell, or commercially exploit our website content without permission.

11. Third-Party Services

Our website may use or provide access to third-party services, including payment processors, shipping providers, ecommerce technology providers, and other service providers.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

Our online store is powered by Shopify.

12. Prohibited Uses

You may not use our website to engage in unlawful, fraudulent, abusive, malicious, or otherwise prohibited activity, including attempting to interfere with the operation or security of the website.

We reserve the right to restrict access to our website or services when we reasonably believe these terms have been violated.

13. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website, services, and products are provided subject to applicable warranties and consumer protections required by law.

TinDzi will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or services to the extent such limitations are permitted by applicable law.

Nothing in these Terms of Service is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and handled.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.

The current version will be posted on this page with an updated revision date. Your continued use of our website following an update constitutes acceptance of the revised terms to the extent permitted by law.

16. Governing Law

These Terms of Service are governed by applicable laws of the United States and the state in which TinDzi operates, without limiting any consumer rights that may apply under applicable law.

17. Contact Us

If you have questions about these Terms of Service, please contact us through the Contact Us page on our website.