Return & Refund Policy

We want you to be happy with your TinDzi order. If there is a problem with your order, please contact us and we'll do our best to make it right.

Food Product Returns

Because TinDzi products are food items, we generally cannot accept returns or exchanges once an order has been delivered.

Please do not send products back to us unless you have contacted TinDzi first and received return instructions.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incorrect, or with another problem, contact us as soon as possible so we can review the issue and make it right.

When contacting us, please include your order number and, when applicable, photographs showing the condition of the product and packaging.

Depending on the circumstances, an eligible claim may be resolved with a replacement, refund, or other appropriate solution.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered processing or has shipped.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Contact Us

If you have a question or problem with your order, please contact TinDzi through our Contact Us page.