Returns & Order Issues

Something not right with your order? We're here to help.

Food Product Returns

Can I return TinDzi Banh Mi Pickles?

Because TinDzi products are food items, we generally cannot accept returns or exchanges once an order has been delivered.

Please do not send a product back to us unless you have contacted TinDzi first and received return instructions.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us through our contact form with your order number and a description of the issue. We may request photos to help us resolve the issue.

We'll review the issue and determine the appropriate solution, which may include a replacement or refund when applicable.

Order Changes & Cancellations

Need to change or cancel an order?

Contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered processing or has shipped.